Corrections:

Indx Media's mission is to build a professional, credible platform for the news, views and voices you aren't supposed to hear. For this reason, it's vital that our work both as accurate and ethically sound as possible.

Think you've spotted a mistake? Email info[at]indx.media and we'll get it sorted as soon as we can!

Complaints:

Indx Media is a member of IMPRESS, the only state-approved regulator in the UK.

We adhere to the IMPRESS Standards Code, which you can view here.

Please ensure you are familiar with the IMPRESS Standards Code before you make a complaint to Indx Media. You will need to make the case that Indx Media has breached the IMPRESS Standards Code. Complaints which do not directly relate to item(s) of the IMPRESS Standards Code will not be processed by Indx Media.

In order for Indx Media to process your complaint, you will need to demonstrate that you are either:

- Personally and directly affected by an alleged breach of the Code
- A representative group affected by an alleged breach of the Code, where there is public interest in your complaint
- A third party seeking to ensure the accuracy of published information


How to make a complaint:

Complaints may be sent in writing to:

Indx Media,
58 Walker Building,
Oxford Street,
Birmingham
B5 5NR

Or you can e-mail complaints[at]indx.media.

Other reasonable means of contact will be considered, where this is more convenient and practical for the complainant.

Complainants should provide the following information before their complaint will be considered:

• The complainant's name, address, e-mail address and telephone number

• If the complaint is about a news article it must include:
a) the name and date of the publication and page reference of the specific article being complained about plus the URL.
b) URL/Link to any visual or audio element of the complaint.
c) a written account of what is being complained about with clear reference made to (i) any specific words or phrases in the article that are relevant to the complaint; and (ii) any clauses of the Standards Code adopted by IMPRESS (“Code”) that the complainant believes to have been breached
d) The desired outcome or remedy sought by the complainant

• If the complaint is about the conduct or behaviour of an employee or contributor it must include:
a) the name(s) of the individual(s) being complained about (if known) or any other information which may identify the individual (s)
b) a written account of what is being complained about with clear reference made to (i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and (ii) any clauses of the Code that the complainant believes to have been breached
c) The desired outcome or remedy sought by the complainant

We will make reasonable efforts to contact a complainant by telephone, e-mail or in writing to ensure that sufficient information is provided to respond to the complaint, typically within 7 days.

We aim to respond to your complaint within 15 working days. If your complaint is upheld, we will contact you to let you know what actions have been taken by Indx Media as a result. Complaints are recorded and submitted to IMPRESS for publication in their annual report. If you are not satisfied with the final response to your complaint, or if you do not hear from us within 15 working days of submitting your complaint, then you can refer your complaint to our independent regulator IMPRESS:

IMPRESS
The Independent Monitor for the Press CIC
16-18 New Bridge Street, London, EC4V 6AG
Tel 020 3325 4288.
complaints[at]impress.press
www.impress.press